Privacy Policy

Effective Date: November 15, 2023

Last Updated: April 15, 2025

STEP Digital Media (“we,” “us,” or “our”) values your privacy and is committed to being transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection, use, disclosure, and your rights when you use our website www.stepdigitalmedia.com (“Website”), services, or interact with our AI solutions.

1. Information We Collect

We may collect the following types of information:

Personal Information (provided by you)

- Name, email address, phone number, and company name

- Payment information (processed securely by third-party providers, not stored on our servers)

- Details you provide through forms, demos, or communications with us

Automatically Collected Information

- Browser type, device type, operating system

- IP address, location (approximate), referral URLs

- Website usage data through cookies, pixels, and similar technologies

Information from Third Parties

- Affiliate tracking data when you sign up through referral links

- Analytics and advertising data from services such as Google Analytics, Meta Pixel, and similar platforms

2. How We Use Your Information

We use the collected information to:

- Provide, operate, and improve our Website and services

- Process transactions and deliver purchased services

- Respond to inquiries, support requests, and demo submissions

- Send marketing communications (if you’ve opted in)

- Track and measure the effectiveness of marketing campaigns and affiliate links

- Enforce our terms, comply with laws, and prevent fraud or abuse

3. Affiliate Disclosure

This Website contains affiliate links. If you click on these links and make a purchase, we may receive a commission — at no additional cost to you.

- We are a GoHighLevel affiliate and may promote their services.

- We are not employees, partners, or official representatives of GoHighLevel.

- Compensation does not influence our recommendations, which are based on our own use of the product.

- We disclose all affiliate relationships in compliance with FTC guidelines.

4. How We Share Information

We do not sell or rent your personal information. We may share data only with:

- Trusted third-party service providers (hosting, analytics, payment processors, email/SMS platforms)

- Advertising partners for retargeting and campaign tracking

- Legal authorities if required by law, to protect our rights, or to investigate fraud

All third parties are contractually required to handle your information securely and only for the purposes specified.

5. Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to:

- Analyze Website performance and traffic

- Customize your experience

- Run targeted advertising campaigns

You can manage cookies through your browser settings or opt-out of targeted advertising via industry tools such as the Digital Advertising Alliance (https://optout.aboutads.info/).

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights:

- Access your personal data

- Correct inaccurate or incomplete data

- Request deletion of your data

- Withdraw consent for marketing communications

- Restrict or object to processing in certain cases

- Data portability (request a copy in a usable format)

To exercise these rights, contact us at [email protected].

If you are located in the European Union/EEA, our processing of your personal data complies with the GDPR.

If you are a California resident, you have additional rights under the CCPA.

8. Security

We implement reasonable technical, organizational, and administrative safeguards to protect your personal data. However, no system is 100% secure. You use this Website and services at your own risk.

9. Marketing Communications

If you opt in, we may send you promotional emails or SMS messages.

- You may unsubscribe anytime via the “unsubscribe” link in emails or by replying STOP to SMS messages.

- We comply with CAN-SPAM, TCPA, and other applicable communication laws.

10. Children’s Privacy

Our Website and services are not directed at children under 13 (or under 16 in the EU/EEA). We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us immediately.

11. International Users

As a Canadian-based company, your information may be transferred, stored, and processed outside your country of residence, including in Canada and the United States. We ensure adequate safeguards for such transfers as required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Any changes take effect immediately upon posting.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

STEP Digital Media

Alberta, Canada

Email: [email protected]